Notification of Changes
The eRentPayment Web site may include links to third party Web sites. These sites are governed by their own privacy statements, and eRentPayment is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.
To create an eRentPayment profile, you must provide your name, address, phone number, and e-mail address. In order to make payments through eRentPayment, you must provide credit card, debit card or bank account information. This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and checking account fraud, and to contact you should the need arise in administering your account. To activate a property, we require that you email, fax, or mail us a copy of your driverís license or another valid form of identification along with a voided check for the checking account that you intend to use to collect rental payments for the property with. You will be able to add the property during registration, however the property will not be activated until we receive these documents.
When you use eRentPayment to submit a transaction, we ask you to provide information related to each transaction, including the amount of the transaction, the type of transaction (rent payment, security deposit, utilities, security refund, or other). We retain this information for each of your transactions through eRentPayment.
If we cannot verify the information that you provide, we ask you to send us additional information by fax (such as your drivers' license, credit card statement, and/or a recent utility bill or other information linking you to the applicable address), or to answer additional questions online to help verify your information.
Web Site Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the eRentPayment Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the eRentPayment site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with eRentPayment. We do not track the Web sites that you visit before or after you leave the eRentPayment site.
Our Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow us to recognize you as an eRentPayment customer if you return to the eRentPayment site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your eRentPayment account by entering your user name and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from eRentPayment to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law. Please do not send credit card, debit card, or bank account information within the body of an email in clear text. If bank account information is required to be sent for an activation or automatic authorization form it can be sent as an attachment within an email, through fax, or our upload site, which is the recommended option.
We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service
We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.
Disclosure to Other eRentPayment Customers
Your credit card number, bank account and other financial information will never be revealed to anyone whom you have paid or who has paid you through eRentPayment, except with your express permission or if we are required to do so pursuant to a subpoena or other legal process.
Disclosure to Third Parties Other Than eRentPayment Customers
eRentPayment will not sell or rent any of your personally identifiable information to third parties. eRentPayment will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
1. We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud.
2. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
3. We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in California. However, this aggregated information is not tied to personally identifiable information.
Our Contacts with eRentPayment Customers
We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to send you notice of payments that you send or receive through eRentPayment, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
eRentPayment is committed to handling your customer information with high standards of information security. Your credit card and bank account information is stored only in encrypted form. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly.
The security of your eRentPayment profile also relies on your protection of your eRentPayment password. You may not share your eRentPayment password with anyone. eRentPayment will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the eRentPayment website, which will always have a URL beginning with https://www.erentpayment.com/.
Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://www.erentpayment.com/ should be treated as unauthorized and suspicious and should be reported to eRentPayment immediately. If you do share your eRentPayment password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at www.erentpayment.com and selecting the Profile link, and also contact us right away.
Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to the settings for your eRentPayment profile, at any time by logging in to your profile on the eRentPayment Web site and changing your information in the Profile section.
If you have any questions about this privacy statement, eRentPayment's information practices, or your dealings with eRentPayment, you can contact us at firstname.lastname@example.org.