General
• What is eRentPayment?
• What are the benefits of using the eRentPayment service?
• How do the transactions occur?
• Pricing: What are the fees for using eRentPayment?
• Can payments be reported to the credit bureaus?
• How are transaction fees processed?
• Do we receive a confirmation that a payment has been submitted?
• How do I know the system is secure?
• How does the ACH process work?
• How do I contact eRentPayment?
• What is the difference between Renter Properties and Manager Properties when I am logged into my profile?
• Do you have an automatic recurring monthly payment option?
• Do I have to sign a contract with eRentPayment?
Renter’s Common Questions
• What are the Registration steps for a Renter?
• Do I have to create a profile?
• What if a payment fails because of Non-Sufficient Funds (NSF)?
• Does eRentPayment allow credit cards to be used for paying rent?
• Can a prepaid debit card be used with eRentPayment?
• Can you report my payments to the credit bureaus?
Property Manager/Owner’s Common Questions
• What are the Registration steps for a Property Manager/Owner?
• What is required to activate a Property after it has been added?
• What is the Renter Code used for?
• How long does it take for a payment to be deposited?
• Can a Property Manager/Owner submit a payment to a Renter?
• What are the Property Owner/Managers obligations if a property is selected by a prospective Resident?
• Is eRentPayment acting as a collection agency?
• Can I use eRentPayment for any type of property?
• Can I use different bank accounts for each property?
• How can I ensure rent is paid on time each month?
• Can I specify who pays the transaction fee?
• Can I charge a late fee for late rent payments?
• Can I block partial payments?
• Can I send reminder emails to my renters?
• Do you offer tenant screening and credit checks?
What is eRentPayment?
eRentPayment is now powered by RentRedi — an all-in-one rental platform that lets Renters pay rent and other fees online, and lets Property Managers/Owners collect payments electronically into their bank account. Beyond payments, RentRedi also includes tools for leasing, screening, maintenance, accounting, and more.
What are the benefits of using the eRentPayment service?
Online rent payments are the norm for modern rentals. Enjoy the ease of not cashing checks, automatic deposits, electronic record keeping, fewer lost or late payments, and better service for your Residents. With RentRedi you also get mobile apps for landlords and tenants, Autopay, payment reminders, maintenance requests, listings, and screening — so you can manage more of your rental business in one place.
How do the transactions occur?
The Payer submits their payment securely through RentRedi (web or mobile app). Payments can be made by ACH/bank transfer or by credit/debit card. ACH payments are processed through the banking network and deposited into the Property Manager/Owner’s linked bank account. Card payments are processed securely and, by default, include a convenience fee paid by the tenant so you still receive the full rent amount.
Pricing: What are the fees for using eRentPayment?
RentRedi uses simple subscription pricing for Property Managers/Owners (no per-unit fees for the core platform). Tenant ACH payments include a small convenience fee (typically $1) charged to the tenant by default. Credit/debit card payments include a card convenience fee (typically 3.1% + $0.30) charged to the tenant by default. Landlords can choose to cover ACH and/or card fees, or disable card payments. See our Pricing page for current plan details.
Can payments be reported to the credit bureaus?
Yes. RentRedi’s Credit Boosting feature can report on-time rent payments to TransUnion, Equifax, and Experian to help tenants build credit. Tenants can opt in from their RentRedi account. Landlords may also choose to cover Credit Boosting for their tenants. Only rent payments made through RentRedi are eligible for reporting.
How are transaction fees processed?
By default, convenience fees are charged to the tenant — not deducted from the landlord’s rent payout — so you receive the full amount owed. ACH/bank payments typically include a $1 convenience fee to the tenant. Credit/debit card payments typically include a 3.1% + $0.30 convenience fee to the tenant. In your RentRedi settings you can choose to cover the ACH fee, cover the card fee, or disable card payments and accept ACH only.
Do you receive a confirmation that a payment has been submitted?
Yes. When a payment is submitted in RentRedi, the activity is recorded in real time on both the landlord and tenant sides, and users with valid contact information receive payment confirmations/notifications so everyone can see that the payment was submitted.
How do I know the system is secure?
Keeping your financial information secure is one of our top priorities. RentRedi uses industry-standard encryption and partners with trusted payment processors for bank and card payments. Sensitive payment-account setup includes identity verification steps. We never ask you to email full bank passwords, and you should only enter banking details through the secure RentRedi/payment setup flow.
How does the ACH process work?
The Automated Clearing House (ACH) Network is a nationwide electronic payment network that transfers funds between financial institutions. When a renter pays by bank account in RentRedi, the payment is submitted electronically, typically withdrawn the same day if paid before the cutoff (or the next business morning if later), then deposited to the landlord’s linked account in about 2–3 business days in most cases.
How do I contact eRentPayment?
For help with RentRedi, use 24/7 Live Chat from the chat bubble in the RentRedi dashboard, or visit help.rentredi.com for landlord and tenant guides. You can also reach support through the help resources linked from your RentRedi account.
What is the difference between Renter Properties and Manager Properties when I am logged into my profile?
RentRedi provides separate experiences for landlords/property managers and for tenants. Landlords use the RentRedi landlord dashboard/app to manage properties, charges, and payments. Tenants use the RentRedi tenant app/portal to pay rent, set up Autopay, submit maintenance requests, and more. If you both own/manage property and rent somewhere else, you’ll use the landlord tools for properties you manage and the tenant tools for places you rent.
Do you have an automatic recurring monthly payment option?
Yes. Renters can set up Autopay in the RentRedi app or tenant web portal so rent is paid automatically on a schedule they choose. Landlords can also invite/remind tenants to enable Autopay. Tenants can set up multiple Autopay schedules when needed. Autopay is designed for rent payments; other one-off charges may still be paid manually.
Do I have to sign a contract with eRentPayment?
No long-term contract is required to get started. You agree to RentRedi’s terms when you create an account. RentRedi is subscription-based, and you can cancel according to your plan settings — you are not locked into a required number of transactions.
What are the Registration steps for a Renter?
Your Property Manager/Owner invites you to the property in RentRedi (or shares the signup/invite instructions). Create your RentRedi tenant account, connect to the unit/lease, add a payment method, and you can pay rent online or set up Autopay. Prefer the RentRedi tenant app or tenant web portal for the simplest experience.
Do I have to create a profile?
Yes. Renters create a RentRedi tenant account in order to pay rent online, view charges, set up Autopay, and receive payment confirmations. Creating an account means you do not have to re-enter everything for every payment and you can manage your rental payments in one place.
What if a payment fails because of Non-Sufficient Funds (NSF)?
If an ACH payment fails (for example, due to insufficient funds), you’ll be notified and the charge will update in RentRedi. Failed ACH payments typically incur a small return-related fee (commonly totaling about $2.50: a return fee plus the ACH fee). The outstanding rent charge remains due and should be paid again with a valid payment method.
Does eRentPayment allow credit cards to be used for paying rent?
Yes. Credit and debit card payments are available in RentRedi and are enabled by default. There is no cost to landlords for offering cards — tenants pay the card convenience fee by default (typically 3.1% + $0.30), and you still receive the full rent amount. Landlords can disable card payments anytime, or choose to cover the card convenience fee for tenants in Convenience Fee settings.
Can a prepaid debit card be used with eRentPayment?
Card payments (including many debit cards) can be used when card payments are enabled; debit cards are processed like cards and use the same card convenience fee. If someone wants to pay via bank routing/account details from a prepaid product, that only works if the issuer supports ACH bank transfers — the card holder should confirm with their issuer. Most renters simply pay by bank account (ACH) or debit/credit card in RentRedi.
Can you report my payments to the credit bureaus?
Yes. With RentRedi Credit Boosting, on-time rent payments made through RentRedi can be reported to TransUnion, Equifax, and Experian to help build credit history. Tenants can opt in from their RentRedi account, and landlords may choose to cover the Credit Boosting fee for their tenants.
What are the Registration steps for a Property Manager/Owner?
Go to app.rentredi.com and sign up for a landlord/property manager account. Enter your profile details, add your properties/units, connect a payment account (bank) to receive deposits, invite your tenants, and create rent charges. You can start from the RentRedi signup flow and use in-app guidance plus help.rentredi.com as you set things up.
What is required to Activate a Property after it has been added?
To collect payments, add a Payment Account in RentRedi and connect it to your property. You can securely link your bank through Stripe (instant bank connection or manual account/routing entry). You’ll complete identity verification steps (such as business/individual details and a short SSN/ITIN security check). Once the payment account is connected to the property, tenant payments can be deposited to that account.
What is the Renter Code used for?
Instead of a standalone “Renter Code,” landlords invite tenants to the unit in RentRedi. The invite connects the tenant to the correct property/unit so they pay the right landlord and see the right charges. After the tenant accepts/connects, they can pay rent and set up Autopay for that unit.
How long does it take for a payment to be deposited?
Payments usually appear in RentRedi immediately when submitted. ACH funds are typically deposited into the landlord’s linked bank account in about 2–3 business days. ACH payments submitted before the daily cutoff are usually withdrawn the same day; later payments often withdraw the next business morning. Exact timing can vary by bank.
Can a Property Manager/Owner submit a payment to a Renter?
Yes. Property Managers/Owners can create charges and also handle resident credits/refunds within RentRedi’s payment and accounting tools (for example, security deposit handling and reimbursements, depending on how you track those items). This helps you avoid mailing checks when you want to pay or credit a renter electronically.
What are the Property Owner/Managers obligations if a property is selected by a prospective Resident?
If a prospective renter contacts you about a listing, there are no special obligations to RentRedi beyond using the platform tools you choose (listings, applications, screening, etc.). Any lease discussions or agreements are solely between the Property Owner/Manager and the prospective resident.
Is eRentPayment acting as a collection agency?
No. RentRedi’s rent payment tools help landlords and renters complete electronic payments; RentRedi is not acting as a collection agency. It provides an electronic alternative to checks and cash. Collection of unpaid amounts remains between the landlord and tenant under your lease and applicable law.
Can I use eRentPayment for any type of property?
Yes. You can use RentRedi for residential rentals and other investment properties you manage — including single-family, multi-family, and similar rental units — as long as you’re collecting rent/fees and set up the property, unit, and payment account in RentRedi.
Can I use different bank accounts for each property?
Yes. RentRedi lets you add multiple payment accounts and connect different properties or units to different bank accounts, so rent can be deposited to the account you choose for each property.
How can I ensure rent is paid on time each month?
Use Autopay invitations/reminders so renters schedule automatic monthly payments, turn on payment reminders, and set automatic late fees where allowed by your lease and local law. Together, Autopay + reminders + clear charges in RentRedi help rent get paid on time each month.
Can I specify who pays the transaction fee?
Yes. By default, tenants cover convenience fees (ACH and card). Landlords do not pay those fees unless they choose to. In RentRedi Convenience Fee settings, you can keep tenant-paid fees, cover the $1 ACH fee, cover card fees, or disable card payments. Card payments are on by default at no cost to landlords.
Can I charge a late fee for late rent payments?
Yes. In RentRedi you can set automatic late fee rules (grace period, flat or percentage fee, and optional recurring late fees). The system can apply late fees automatically when rent remains unpaid after your grace period, according to the rules you configure.
Can I block partial payments?
Yes. You can control payment behavior in RentRedi, including blocking partial payments for a tenant when needed, and setting payment rules such as requiring oldest charges to be paid first. These controls help you avoid incomplete rent payments.
Can I send reminder emails to my renters?
Yes. RentRedi supports payment reminders and notifications for renters. You can also invite tenants to set up Autopay. Reminder and Autopay tools help reduce missed or late payments without manual follow-up every month.
Do you offer tenant screening and credit checks?
Yes. RentRedi partners with TransUnion for tenant screening — including credit (ResidentScore), background, and eviction reporting — so you can screen applicants from the platform. Screening is available as part of RentRedi’s leasing workflow; see help.rentredi.com for current screening details and fees.